Your Data Protection
Our Commitment
Your personal information is stored with the highest level of security at 66kb. This policy explains in detail how we collect, use, and protect your data.
Table of Contents
Introduction & Scope
66kb (referred to hereinafter as "we", "our", or "the platform") is an online betting and casino platform operated for users in Bangladesh. This privacy policy applies to every individual who uses our website and services.
The main purpose of this policy is to transparently inform you about what types of information we collect, how it is used, and what steps we take to protect your privacy. This policy works as a supplement to our Terms and Conditions.
By using 66kb's services, you will be considered to have given your consent to the terms set out in this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services.
Types of Information We Collect
2.1 Personally Identifiable Information
During the account registration and verification process, we may collect the following information:
- Full name and date of birth
- Valid mobile number (Bangladeshi)
- Email address
- National ID card or passport number (for KYC verification)
- Current address
2.2 Financial Transaction Information
To process deposits and withdrawals, we record certain payment-related information. This includes mobile banking numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction amounts and dates. Under no circumstances is your full PIN or password stored.
2.3 Technical Information
When you use our platform, certain technical information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Page visit logs and duration
- Referral URL information
2.4 Gaming Activity Information
Your gaming history, bet amounts, win/loss records, and bonus usage data are stored in our system. This information is used to improve service quality and implement responsible gaming practices.
How We Collect Information
3.1 Information Provided Directly
When you open an account, log in, make a deposit or withdrawal, or contact the support team — relevant information is collected directly from you. Providing this information is entirely voluntary, though it may be mandatory for using certain services.
3.2 Automatic Collection
Our servers and analytics systems automatically log technical information. Your browsing behavior is analyzed through cookies and similar tracking technologies so we can improve the quality of our services.
3.3 Through Third Parties
Relevant information may be received from payment gateway providers (bKash, Nagad, Rocket, Upay, and associated banks) and identity verification service providers. In such cases, the respective party's own privacy policy will apply.
Purpose of Using Your Information
66kb uses the information it collects for the following legitimate purposes:
4.1 Account Management & Service Delivery
- Creating, verifying, and maintaining your account
- Processing transactions — deposits and withdrawals
- Managing bonuses and promotional offers
- VIP program and rewards distribution
4.2 Security & Fraud Prevention
- Detecting unauthorized access and fraudulent activity
- Anti-money laundering (AML) verification
- Detecting the use of multiple accounts
- Monitoring system security
4.3 Communication & Customer Support
- Providing assistance via live chat and email
- Sending important account-related notifications
- Sending transaction confirmation messages
4.4 Service Improvement
By analyzing your usage patterns, we further improve the platform experience. This includes adding new games and features, simplifying the interface, and reducing loading times.
Policy on Sharing Information with Third Parties
66kb does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We work with certain trusted partners for payment processing, technology services, and game software supply. They receive only the information necessary to perform the specific service and are contractually bound to keep that information confidential.
5.2 Legal Obligations
Specific information may be provided to government authorities when required to comply with a court order, a lawful request from a law enforcement agency, or applicable legal regulations.
5.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new authority. You will be notified in advance in such cases.
5.4 With Your Consent
For any purpose beyond the above, your explicit consent will be obtained before sharing information.
Cookies & Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files stored in your browser. They help our platform remember your preferences and keep your session active.
6.2 Types of Cookies We Use
- Essential cookies: Required for login sessions and security — these cannot be turned off.
- Functional cookies: Save your language preferences and settings.
- Analytics cookies: Help us understand which pages are used the most.
6.3 Cookie Controls
You can turn off most cookies by changing your browser settings. However, disabling essential cookies may affect certain platform functions — particularly login and payment sessions.
Data Storage & Security Measures
7.1 Retention Period
All relevant information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal obligations and fraud investigations. Once the required period has passed, data is securely deleted.
7.2 Technical Security
66kb uses industry-standard security measures to protect your information:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Encrypted database storage
- Access controls — only authorized staff can access specific information
7.3 Steps in Case of a Data Breach
If a security breach occurs and it appears that your information may be affected, we will notify you as quickly as possible and take the necessary steps to address the situation.
Your Rights
As a user of 66kb, you have the following rights. To exercise these rights, contact our support team:
8.1 Right to Access Your Information
You may request to know what information we hold about you. We will provide a summary of the information we have on you in a timely manner.
8.2 Right to Correct Your Information
If your profile contains incorrect or incomplete information, you may request a correction. This can be done through account settings or via the support team.
8.3 Right to Delete Your Information
In certain circumstances, you may request that your personal information be deleted. However, information required for legal obligations or the resolution of ongoing disputes may not be possible to delete.
8.4 Right to Object to Processing
In certain circumstances, you may object to the processing of your information. For marketing communications, you may unsubscribe at any time.
8.5 Right to Lodge a Complaint
If you feel we are not handling your information properly, please contact us directly first. We will take your concerns seriously.
Protection of Minors
66kb is intended for users aged 21 and above only. We do not knowingly collect information from minors.
Age verification is mandatory during account registration. If a user opens an account with false information and this is later identified, the account will be closed immediately and all associated data will be deleted.
If parents or guardians become aware that their child is using our platform, please contact us immediately at [email protected] — we will take prompt action.
To learn more about responsible gaming, visit our Responsible Gaming page.
Changes and Updates to the Policy
This privacy policy may be updated from time to time due to business needs, legal changes, or service improvements. In the event of changes, we will:
- Update the "Last Updated" date at the top of the page
- Notify you of significant changes via email or platform notifications
- Continued use of the platform after changes will be considered as acceptance of the new policy
For significant changes, users will be given sufficient notice before they take effect.
We recommend visiting this page regularly to stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is available 24/7 in both Bengali and English.
- Email: [email protected]
- Live Chat: Available directly through the platform 24/7
After receiving your privacy-related request, we will try to respond as quickly as possible.
Any questions about Privacy?
Our expert support team is ready to answer any of your questions. Assistance is available 24/7 in both Bengali and English.